Ghoomo Tech Services India Private Limited ("Ghoomo","Company", "We", "Us", "Our") is a private limited company incorporated under the Companies Act, 2013, with its registered office at 18 Sector B, A1 Building, B Wing, Jesal Park, Bhayander East, Dist. Thane 401105, India.
This Privacy Policy applies to all Ghoomo platforms, including our website at www.ghoomo.com, mobilesite, smartphone app platforms (iOS, Android, Windows), and white-labeled platforms(collectively referred to as “Ghoomo platforms”). It does not apply to third-party websites orservices linked to our platforms. Please review the privacy policies of suchthird parties.
This Privacy Policy, as updated from time to time, forms part of our[Terms and Conditions] (www.ghoomo.com/in/terms-and-conditions).In case of any inconsistency between this Privacy Policy and the Terms, the Privacy Policy will govern with respect to privacy matters.
By accessing or using Ghoomo platforms, you ("You", "Your","User", "Customer") consent to the collection, storage,use, and disclosure of your information as described in this Privacy Policy.
We may update this Privacy Policy periodically. Please review it regularly. Your continued use of the Ghoomo platforms constitutes acceptance of any changes. This policy only applies to information collected through our platforms and not to offline information.
Registered Users
To register on Ghoomo platforms, you must provide your name, address, telephone number, email address, a unique login name, password, and password hint.
As a member, you may provide additional information such as travel preferences, frequent traveller numbers, credit card billing details, and paper ticket delivery addresses to streamline reservations.
We are not responsible for security breaches resulting from your failure to keep your login credentials confidential. Notify us immediately if you suspect unauthorized access to your account.
Minors are not permitted to use or register on our platforms. We do not knowingly collect personal information from minors.
Types of Information Collected
We collect personal, non-personal, and other information necessary for our services, collectively referred to as “Information.”
Personal Information: Includes details that can identify an individual such as name, address, telephone number,email address, credit card number, travel information, bookings, and frequent traveller numbers.
Non-Personal Information: Includes details such as your IP address, operating system,browser type, and ISP. This information does not identify you personally.
Mobile Information: When you use our mobile platforms, we may collect location data and unique device identifiers to enhance your experience.
You may visit our platforms anonymously, but certain features may require you to provide Personal Information.
Use of Your Information
We do not sell or trade your information. We may share information withtrusted third parties for operating our platforms, conducting business, or servicing you.Information may be disclosed to comply with legalrequirements, enforce our policies, or protect rights and safety.
Information Use: We may use your information for various purposesincluding:
Processing and fulfilling service requests
Personalizing user experience
Improving services and communication
Preventing fraud and illegal activities
Enhancing platform security
Publishing testimonials or reviews
Complying with legal obligations and business transactions
Informing you of latest offers, products & services
Data Retention
We may retain your information for up to two years after account deletion. Such information will only be usedas described in this Privacy Policy.
Accessing and Updating Your Information
You can update or modify your profile information by logging into your account.While you can delete your account,residual information may remain. You may access, change, or delete your personal information as needed.
Security
We use reasonable security measures, including SSL technology,firewalls, and encryption, to protect your information. However, you are responsible for maintaining the security of your login credentials.
Credit card information is processed by third-party payment processors under their terms and policies. We are not liable for any issues arising from their services.
Sensitive payment information is primarily handled by payment processors. If stored by us, it is kept confidential and secure.
Cookies
We use cookies to enhance your experience on our platforms. You can manage cookie preferences through your browser settings.
App Permissions
Android Permissions:
Device & App History: To optimize your experience.
Identity: To auto-fill email IDs and facilitate logins.
Location: To provide location-specific services.
SMS: To auto-fill OTPs for transactions.
Phone: To make calls directly from the app.
Contacts: To enable social features and invitations.
Photo/Media/Files: To save map data.
Wi-Fi Connection Information: To enhance performance.
Device ID & Call Information: To identify users uniquely.
Calendar: To add travel plans to your calendar.
iOS Permissions:
Notifications: For updates and offers.
Contacts: For social features and invitations.
Location: To provide location-based services.
Links to Third-Party Sites
Our platforms may contain links to third-party sites. Their privacy policies govern the use of your information once you leave our platforms. We are not responsible for third-party practices.
Advertising
We may use third-party service providers to display ads. They may collect anonymous information about your visits to our platforms for targeted advertising. No personally identifiable information is collected in this process.
Opting-Out
You may opt out of receiving marketing communications from us at anytime. Follow the instructions provided in such communications.
Your Consent
By using our platforms and providing your information, you consent toour collection, use, and sharing of your information as described in thisPrivacy Policy.
Contacting Us
For questions regarding this Privacy Policy, contact us at +91 22-2410 2801 or write to us at 18 Sector B, A1 Building, B Wing, Jesal Park, Bhayander East, Dist. Thane 401105, India.
For unresolved issues, contact our Grievance Officer:
